Welcome to Bare Face FAQs!
Yes, Bare Face is a registered business with ABN.
We guarantee and promise that we sell authentic Korean Skincare products that are directly imported from South Korea. Bare Face is also registered to AICIS(Australian Industrial Chemicals Introduction Scheme) to provide imported skincare products.
We keep all the original packaging of products and some of them come with the authentic-proof stickers on from each brand.
Unfortunately, not at the moment. 😌
We will let you know when it's ready!
- Bare Face provides you authentic Korean Skincare products from South Korea.
- Bare Face cares for your skin. We search and study each ingredient of each products before listing them.
- Bare Face listens to you and your skin concern. We love to hear from you about anything! If it is something we need to improve on, we act IMMEDIATELY.
- Bare Face loves to share. We learn, study and research to share with you. About our skin, self-care and our products.
- Bare Face respects everyone. We do not accept discrimination in any way. We respect everyone and every life, and we are here to support everyone and every life.
- Bare Face is simple but sophisticated.
Bare Face cannot speak for other shops.
However, let Bare Face explain how prices are decided at Bare Face, honestly.
When we purchase our products, we convert the price from KRW to AUD, all suppliers calculate this for us. Currently, AUD is pretty weak.
We are also asked to pay the shipping fee from South Korea to Australia, and this applies when we order from suppliers in Australia. And that is divided and added to the price of each product.
We always try to meet the lowest prices at Australian K-beauty markets.
COVID-19 and Delays on deliveries
Due to a significant increas in parcels volume during COVID-19 and reduction in air freight capacity and passenger flights across Australian states, there have been siginificat delays of deliveries.
Bare Face dispatches all items with Australia Post. In general, standard shipping takes 2-5 business days, depending on which area you live at. Please allow 2-3 business days for rural area.
Dispatch from Bare Face
Bare Face offers the same day dispatch for orders placed by 2p.m..
Orders placed after 2p.m. are dispatched the next day by 4p.m.. As soon as your package is ready to be dispatched, the dispatch notification will be sent to your email provided at your order. If your order cannot be dispatched for any reason, we will notify you via email ASAP, why your order is delayed or on hold. If you do not receive our respond or dispatch notification within 48 business hours, please contact us at firstname.lastname@example.org or Instagram @bareface.au
YES!! There are multiple ways for you to get discounts at Bare Face.
- Join us and get 10% off discount code! - You will receive an automatic email with 10% discount code when you join us on our website. If you cannot find the email, check your junk or spam in case! Otherwise, please contact us at email@example.com or Instagram DM.
- Share your review on your Instagram and tag us! - and get $10 coupon for your next beauty refills. As soon as we are notified of your post mentioning Bare Face on Instagram, we will create a unique discount code that is tagged to your account at Bare Face and send you via email or Instagram DM.
- Leave a review on our website and get 10% OFF coupon for your next beauty refills!
- Follow us on Instagram and always stay tuned for surprise discounts and events.
We are currently looking for ways to offer more discounts at Bare Face, because the more saving, the better it is, always!
Stay tuned for more!